Refunds and Returns Policy
Effective Date: September 15, 2023
1. Introduction
Thank you for shopping at MellyBro.com. We are committed to providing you with high-quality Blue Light Glasses for Gamers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
2. Eligibility for Returns
- You may initiate a return if you are not satisfied with your purchase within 30 days from the date of delivery.
- To be eligible for a return, your item must be in its original condition, including the original packaging.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support at [email protected] to request a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package you are returning.
- Mail your return to the following address: Melad Investments 715 Grand Ivey Pl Dacula, GA 30019
- Include a copy of your order confirmation or packing slip inside the package.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
5. Shipping Costs
- Shipping costs for returned items are the responsibility of the customer unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service to ensure your return is received.
6. Exchanges
- We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired item.
7. Defective or Incorrect Products
- If you receive a defective or incorrect product, please contact our Customer Support within 7 days of receiving the item. We will provide instructions on how to proceed with a return or exchange, and we will cover any associated shipping costs.
8. Contact Information
If you have any questions or need further assistance with your return, please contact our Customer Support at [email protected].